At Race Face, we take pride in the products we build and care about your product working the way that we designed them to work.
If you’ve purchased a Race Face product we’ll do our best to find you a solution through our warranty program. Our warranty policy covers all manufacturing defects for the original owner. Race Face products are designed and engineered to withstand some of the harshest riding conditions. That being said, these products have a lifetime and will deteriorate over time. Your Race Face Warranty Technician will evaluate the failed product and consider factors such as age, intended use of product and use environment when determining a warranty claim. If we determine the product is not covered by our limited warranty, we may offer a crash replacement discount and offer a replacement product at a reasonable charge.
The Warranty Process
If you live in the Canada, return the product to the dealer you originally purchased it from. They will assess your warranty and contact Race Face to discuss your case. If you purchased your product online or would like to process your warranty yourself, you can fill out the Service Request form below to get in touch with a Race Face Customer Care Representative who will help with the process.
For International customers, return the product back to the place of original purchase and they’ll work with your region’s Race Face Distributor to find a solution for you.
In the event you need to send your Race Face product in for warranty evaluation, you (the shipper) are responsible for the shipping costs to the FOX/Race Face Service Center. If the product(s) is confirmed to be under warranty by the Race Face Service Center, Race Face will pay the return shipping costs.